Frequently asked questions

We're based in Kumasi and deliver across Kumasi and the rest of the Ashanti Region, to Accra and Tema, and to other regions by courier or bus-station pickup. Delivery fees are calculated at checkout based on your area.

Kumasi GH₵100 (free on orders over GH₵1,000), rest of Ashanti Region GH₵100, Accra & Tema GH₵150 and other regions GH₵150. Pickup from our Boko office is free. All delivery fees are subject to change depending on the quantity of products, type of courier service and specific location.

Kumasi: same day if ordered before 10am, otherwise the next working day. Rest of Ashanti Region: 1–2 working days. Accra & Tema: 2–3 working days. Other regions: 3–5 working days (courier or bus station pickup).

Yes. Choose 'Pick up' at checkout and collect from our office at Plot 18 Antwi Agyei Avenue, Boko (AH-1120-2270). Orders are ready within 2 hours during opening hours, and we'll message you when yours is ready. Call us for directions or use our Google Maps location: Open in Google Maps

Yes. All starter and business packs are 10% off the normal price of their contents. Distributor Starter Pack orders over GH₵10,000 are 20% off, and Wholesaler Starter Pack orders over GH₵5,000 are 15% off. The lower price is applied automatically in your cart.

Yes. Build your own Evafresh Sample Pack: choose any products, each in its smallest size, and get 10% off. Our team confirms each sample request before payment; once it's approved you'll get a link to pay and finalise your order.

Yes. Hospitals, clinics, hotels and guest houses whose paid Hospital and Hotel pack purchases add up to more than GH₵20,000 get free regular training for their product users. Any other customer can schedule training at a negotiable fee. Book on our Product Training page or call our office.

Pay by Mobile Money to our MTN MoMo number 025 611 6151 (Evaclear Trading Enterprise), or by bank transfer, cash deposit or cheque into our Ecobank account: Evaclear Trading Enterprise, Ecobank Harper Road, Adum Branch, account number 1441005160147. You can also order on WhatsApp first and pay when we confirm your order.

Yes. Make cheques payable to Evaclear Trading Enterprise. Deposits and transfers go to Ecobank, Harper Road, Adum Branch, account number 1441005160147. Use your order reference, and send us a photo of the slip or receipt on WhatsApp. Orders paid by cheque are dispatched once the cheque clears.

Before you enter your PIN, check that the name shown is Evaclear Trading Enterprise. We will never ask for your MoMo PIN. We confirm every payment against our MoMo statement before dispatching your order.

SAMPLE — For Kumasi orders placed on WhatsApp we can accept mobile money on delivery. Update this answer to match your policy.

Yes. Businesses and institutions (and regular individual customers) can apply for a credit account under My Account → Create an account. Our team reviews each application, then sets your credit limit and payment terms. Once approved, choose 'Buy on credit' at checkout and pay by the due date shown in your account by MoMo, bank transfer, deposit or cheque.

Yes. As soon as we confirm your payment, a numbered receipt is issued. It is sent to your WhatsApp number and email (if you gave one), and logged-in customers also find it under My Account. You can print it or save it as a PDF.

Send us a photo on WhatsApp within 48 hours of delivery and we'll replace the item or refund you.

SAMPLE — Unopened products can be returned within 7 days. Opened products can't be returned for hygiene reasons unless faulty. Update to match your policy.

Refunds go back to your original payment method, usually within 3–5 working days.

Concentrates are mixed with water before use. A small bottle makes many bottles of ready-to-use cleaner, so you pay less and use less plastic.

Choose the '4.5L refill' or '25L refill' option and save 5%. Hand in an empty Evafresh gallon of the same size in good condition (clean, no cracks or leaks, cap included) when you pick up or when we deliver. If you don't have a gallon in good condition, the normal 4.5L or 25L price applies and we'll collect the difference. Starter and business packs are always 10% off and don't need a gallon.

No. Never mix cleaning products together, including with bleach. Use one product at a time and rinse between them.

Keep all cleaning products, including ours, out of reach of children and pets, and store them in their original labelled bottles. Follow the directions and warnings on each label.

Rinse immediately with plenty of clean water for several minutes. If irritation continues, see a doctor and take the product label with you.

Every product page lists the ingredients under 'Ingredients & how to use', and they are printed on each label.